Have a question? Our team is ready so just reach out.

We’re here to help with all your questions big or small.

Check out some of our most common Q&As to get started.

What is your return policy?

Your satisfaction means everything to us. To request a return, simply email info@wheeltrek.co.uk within 14 days of receiving your order. Please ensure the item is unused, with tags attached and in its original packaging and return it within the 14-day window. For full details, visit: https://wheeltrek.co.uk/pages/return-and-refund-po….

Refunds can take between 5-10 days.

How quickly can I receive my order?

We aim to process and dispatch in-stock orders within 1–2 working days.

Delivery typically takes 3–5 working days. Orders over £500 get FREE UK
mainland delivery.

Timelines may vary by brand. Tracking is emailed within 24 hours of dispatch. We only ship to UK addresses.

Be sure to report any damage within 14 days to info@wheeltrek.co.uk

Are e-bikes legal in the UK and where are you allowed to ride them?

Yes, e-bikes that meet EAPC (Electrically Assisted Pedal Cycle) regulations
are legal and can be ridden without a licence, insurance or vehicle tax.

e-bikes can be used on public roads, cycle paths, and anywhere
regular bicycles are allowed
but not on pavements.

Do I need a licence to ride an e-scooter?

Privately owned e-scooters are currently illegal on public roads but rental
e-scooters require at least a provisional driving licence.

Do you offer warranties and after sales support?

Yes absolutely! All our products come with a manufacturer’s warranty and our
customer service team is here to assist with any issues.

How long does it take to fully charge an e-bike battery and how far can you travel?

Charging times vary depending on the model and battery capacity but most e-bike batteries take between 3 to 6 hours to fully charge. On a full charge, you can typically expect a range of 30 to 100 miles depending on factors like terrain, rider weight and level of pedal assistance.

Mike Warrington 5.0 ⭐️⭐️⭐️⭐️⭐️

Obsessed with my new e-bike! It’s super comfortable to ride and the customer service was amazing. Highly recommend if you're thinking of going electric!

Sarah Meeson 5.0 ⭐️⭐️⭐️⭐️⭐️

I couldn't be happier! The team made everything so smooth. Great service and it makes getting around so much fun! Can’t recommend these guys enough!

David Faulkner 5.0 ⭐️⭐️⭐️⭐️⭐️

Just received my e-bike and it looks super cool! Loving it and having a blast riding around. The people at WheelTrek were awesome and made everything quick and easy. Couldn't be happier.

  •  Reasons to Buy from WheelTrek

    1. Eco-Friendly Travel  – Our e-bikes and e-scooters help reduce carbon emissions making commuting greener and more sustainable.
    2. High-Quality & Reliable  – We offer top-tier models with premium components for durability, performance and a smooth ride.
    3. Cost-Effective Savings  – Save money on fuel, parking and public transport while enjoying a fun efficient ride.
    4. Hassle-Free Ownership  – No licence, tax or insurance needed for e-bikes, plus expert support for all your riding needs.
    5. Adventure & Convenience  – Whether commuting or exploring, our e-bikes and e-scooters make every journey effortless and enjoyable!
  • Why WheelTrek Stands Out

    1. Carefully Selected Products  – We only offer high-quality e-bikes and e-scooters ensuring top performance and reliability.
    2. Exceptional Customer Service  – Our friendly team is always ready to help with expert advice and after-sales support.
    3. Great Value for Money  – We provide premium products at competitive prices making sustainable travel more affordable. – Enjoy quick and reliable shipping so you can hit the road without delay!
    4. Eco-Friendly Commitment  – We focus on promoting greener, cleaner transport options for a healthier planet.
    5. Fast & Hassle-Free Delivery  – Enjoy quick and reliable shipping so you can hit the road without delay!
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